Smokestopnow.com help centre

Delivery methods:

For Cable/DSL, T1 T3 or higher we recommend selecting Direct Download. You will be sent an email with instructions to download your DVD.

For dial up we recommend selecting Mail Order as the file size is too large for download.

Can't log into my account:

Check is your email address and password is correct.

What are the minimum system requirements:

Microsoft Windows XP
Apple Mac with QuickTime
Broadband internet connection recommended
Sufficient space on your hard drive
Sound card and speakers

Saving your download:

Make sure to select 'save as' when prompted, and save the file to your desktop (or to any other location on your hard drive that you can find again easily).

The file isn't downloading:

Check your PC is connected to the internet by searching other web pages.

The file is taking a long time to download:

The download will depend on your connection speed set-up with your internet service provider. If you find your connection is slow you can use 3rd party software that simply improves and optimises your downloads. You can download GetRight free trial from http://www.getright.com/trialpay.html. If you disconnect, restart or shutdown GetRight will continue the download from where you disconnected.

You can use Mozilla FireFox browser that has a similar download tool http://www.mozilla.com/en-US/firefox/

The file won’t play:

Please ensure you have Windows Media Player or QuickTime installed on your PC.

You can download QuickTime here http://www.apple.com/quicktime/download/

Delivery information:

If you selected Mail Order please see our delivery page.

Stop smoking support:

If you require support please see our support page.

Contact us:

If any of the above does not answer your questions please do not hesitate to contact us.